Gloria Johnson

The Counseling Hub | Columbia, MO and Jefferson City, MO

My name is Gloria Johnson, and I’m the Billing Specialist with The Counseling Hub in Columbia & Jefferson City, Missouri.

I’m your point of contact if you…

• are unsure of your coverage for mental health;

• have questions about your recent transactions or statement;

• are wondering if the session will apply to your copay, coinsurance, or deductible;

• would like a printout of the end of year summary on your account;

• not sure if authorization is required before coming in for sessions;

• need help interpreting your explanation of benefits (EOB) statement from your insurance;

• need help determining which payer is primary if you have secondary insurance;

• need to make a payment or update a card on file;

• not sure if you should submit to your insurance or pay out of pocket;

• want to know when you will receive your first statement;

• have questions on your EAP coverage.

More often than not, folks still feel some sort of shame in reaching out. One of the reasons Tara founded The Counseling Hub was to diminish that sense of shame, to normalize the fact that all people struggle in some way during their lives, and to empower people to grow and heal in their own unique way.

The Counseling Hub is all about connecting, growing, and healing.

It’s important to remember we’re all humans working with a system. My goal is to help find a common ground that can work out on both ends (the sustainability of the practice and the financial comfort of the clients). Trust me when I say it’s not always easy working with or understanding insurance benefits. I strive to always encourage clients have a full understanding of their benefits and what they mean, and work hard to help facilitate that. I also work hard to be sure the insurance companies process the claims according to client benefits. I am happy to be here helping you.

Four Fun Facts About Gloria

1. I love reading a good book!
   My current addiction is Sci-fi fiction, but I also enjoy mystery and other genres. I try to read a book a month since I also have work and school, but it’s my favorite way to unwind after a long day. I see it as a way to step out of my world into another universe with time portals and magic.

2. I can quote almost every episode from The Office.
   I'm not just a fan, but a super-fan! I’ve seen the entire series about 30 times (to be generous) and even own it on DVD in case the streaming services ever decide it’s time to boot it. My favorite character is Dwight. I relate to him in how he always strives to be the best, even though he goes about in ways I would never.

3. Music is my life!
   I listen to so many genres (yes, I include Disney Soundtracks as a genre), so you never know what might be on my playlist. I have some favorites, but I believe all you need is some good lyrics and a nice beat to get my shoulders moving. Music gets me through my best days and roughest nights.

4. I do research for fun.
   Now, this might sound weird and I realize that. I find that you can never truly build an understanding without knowing all the facts, the pros and the cons. I was raised by a mother who never gave me the definitions to words, but instead handed me a dictionary. It’s been one of my greatest life skills.

5. I love animated movies!
   My all time favorite is Princess and the Frog. I know every song by heart and I may or may not have the full soundtrack on my phone. I love finding a new animated movies! Recently added to my favorites list are Strange World and Encanto which had some of the best storylines. Sometimes it really pays off to stay in touch with your inner child.

Gloria’s Education and Training

Gloria has worked in Medical Billing since 2018. She is currently working toward her certification in Medical Billing and Coding, just to expand on her current skillset. All in all, Gloria’s passion is Medical Billing! She believes that it’s her duty to ensure clients are tended to and have a comprehensive understanding of their insurance. It’s important to Gloria that clients aren’t only secure in their care, but also on the billing side of their care.